FAQs

We offer standard sizes to make framing easy:
- 5×7 in
- 8×10 in
- 11×14 in
- 12×16 in
- 12×18 in
- 18×24 in
- 24×36 in
- 28×40 in
Need a custom size? Let us know — we’re happy to accommodate at no extra fee.
Our prints are made with high-quality archival paper and genuine inks for vibrant colors, sharp detail, and long-lasting durability.
To maintain quality and vibrancy:
- Frame with UV-protective glass or acrylic
- Keep away from direct sunlight and moisture
Orders are processed within 1–3 business days. Once your order ships, you’ll receive a confirmation email with a tracking number.
- United States & Canada: Free tracked shipping.
  - USA: 2–6 business days (USPS Ground Advantage)
  - Canada: 3–10 business days
- Other countries: $15 for the first item, plus $5 for each additional item.
Once your order ships, you’ll receive a tracking number to monitor progress.
We want you to be completely satisfied. If needed, contact us within 30 days of receiving your order to arrange a return or exchange.
See our full return policy here.
Yes! Tell us your desired dimensions, and we’ll create it at no extra fee.
Email: newpencilboxart@gmail.com, or send a message via our website here. We are available Monday–Friday from 9:00 AM – 5:00 PM ET.
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