FAQs

We offer standard sizes to make framing easy:
- 5×7 in
- 8×10 in
- 11×14 in
- 12×16 in
- 12×18 in
- 18×24 in
- 24×36 in
- 28×40 in
Need a custom size? Let us know — we’re happy to accommodate at no extra fee.
Our prints are made with high-quality archival paper and genuine inks for vibrant colors, sharp detail, and long-lasting durability.
To maintain quality and vibrancy:
- Frame with UV-protective glass or acrylic
- Keep away from direct sunlight and moisture
Orders are processed within 1–3 business days. Once your order ships, you’ll receive a confirmation email with a tracking number.
- United States & Canada: Free tracked shipping.
  - USA: 2–6 business days (USPS Ground Advantage)
  - Canada: 3–10 business days
- Other countries: $15 for the first item, plus $5 for each additional item.
Once your order ships, you’ll receive a tracking number to monitor progress.
Orders shipped to the U.S. or Canada will not have any customs or import fees — the price you pay at checkout is all you pay. Orders shipped outside these countries may be subject to local duties or taxes.
All Newpencilbox art prints are produced to order. For this reason, we do not accept returns or exchanges unless an item arrives damaged, defective, or incorrect. Please contact us within 48 hours of delivery and we’ll make it right.
See our full return policy here.
Yes! Tell us your desired dimensions, and we’ll create it at no extra fee.
Email: newpencilboxart@gmail.com, or send a message via our website here. We are available Monday–Friday from 9:00 AM – 5:00 PM ET.
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