Have a question, need assistance, or a custom size?

Contact us now for personalized artwork or any questions you may have. We're here to bring your creative visions to life!

FAQs

We offer standard sizes to make framing easy:
- 5×7 in
- 8×10 in
- 11×14 in
- 12×16 in
- 12×18 in
- 18×24 in
- 24×36 in
- 28×40 in
Need a custom size? Let us know — we’re happy to accommodate at no extra fee.
Our prints are made with high-quality archival paper and genuine inks for vibrant colors, sharp detail, and long-lasting durability.
To maintain quality and vibrancy:
- Frame with UV-protective glass or acrylic
- Keep away from direct sunlight and moisture
Orders are processed within 1–3 business days. Once your order ships, you’ll receive a confirmation email with a tracking number.
- United States & Canada: Free tracked shipping.
  - USA: 2–6 business days (USPS Ground Advantage)
  - Canada: 3–10 business days
- Other countries: $15 for the first item, plus $5 for each additional item.
Once your order ships, you’ll receive a tracking number to monitor progress.
We want you to be completely satisfied. If needed, contact us within 30 days of receiving your order to arrange a return or exchange.
See our full return policy here.
Yes! Tell us your desired dimensions, and we’ll create it at no extra fee.
Email: newpencilboxart@gmail.com, or send a message via our website here. We are available Monday–Friday from 9:00 AM – 5:00 PM ET.
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